Support
Get help from the SentinelGrid team.
Support
We are here to help. Reach out via email, join our community Slack, or submit a ticket below. Enterprise customers have access to priority support with dedicated engineers.
Contact Options
Email Support
Best for general questions, billing, and non-urgent issues. We respond within one business day.
support@sentinelgrid.io
Slack Community
Join 2,000+ engineers in our community Slack. Get help from peers and the SentinelGrid team.
sentinelgrid.slack.com
Priority Support
Dedicated Slack channel, 4-hour response SLA, and scheduled video calls with the engineering team.
priority@sentinelgrid.io
Support Hours
Standard
Mon–Fri, 9am–6pm Pacific
1 business day response
Priority (Pro)
Mon–Fri, 24h coverage
4-hour response SLA
Enterprise
24/7/365 coverage
1-hour response SLA
Submit a Ticket
Use the form below for bug reports, feature requests, or general inquiries. Required fields are marked with an asterisk.
FAQ
Documentation Links
Getting Started
/docs/getting-started
Changelog
/docs/changelog
License
/docs/license
Deployment Guide
/docs/deployment
Status page
status.sentinelgrid.io. Subscribe to RSS or email alerts for outage notifications.