Customer Impact Reports
Quantified customer impact across incidents, services, and regions over the trailing 30 days.
User-Minutes (30d)
5,022,900
aggregate customer impact
-12%vs prev period
Impactful Incidents
3
of 4 total
Avg Impact / Incident
1,674,300user-min
per incident
Top Impacted Region
us-east-1
18,400 users
Daily Customer Impact (30 days)
User-minutes affected per day
Impact by Service
User-minutes distribution
3services
checkout-api
4,200billing-service
18,400auth-service
850Top 10 Most Impactful Incidents
Ranked by total user-minutes affected
Incident | Title | Severity | Users | Duration | User-Minutes | Regions | Status |
|---|---|---|---|---|---|---|---|
| INC-2840 | Billing invoice generation backlog 7/1/2026, 10:30:00 PM | Medium | 14,200 | 342m | 4,856,400 | us-east-1, eu-west-1 | Monitoring |
| INC-2841 | Checkout API elevated 5xx rate in us-east-1 7/2/2026, 5:12:00 AM | High | 4,200 | 36m | 151,200 | us-east-1 | Investigating |
| INC-2839 | Auth service token validation errors in EU 7/1/2026, 2:00:00 PM | Low | 850 | 18m | 15,300 | eu-west-1 | Resolved |