Impact Analysis
Customer impact metrics across incidents — by service, region, severity, and total user-minutes affected.
Total Impacted Users
19,250
Across all incidents
User-Minutes Affected
33529.1k
Users × duration
Avg Incident Duration
2.4h
Across all incidents
Avg Impact / Incident
4,813
Users per incident
Customer Impact Trend (30d)
Daily impacted users and incident count
User-Minutes Affected (14d)
Total user-minutes lost per day
Impact by Service
Impacted users per service
Impact by Region
Impacted users per region
2Regions
Impact by Severity
Impacted users per severity level
4Severities
Top Impact Incidents
Sorted by user-minutes affected
INC-2841Highus-east-1
Checkout API elevated 5xx rate in us-east-1
4,200 users 1511 min 2 services
6346.9k
user-min
INC-2840Mediumus-east-1, eu-west-1
Billing invoice generation backlog
14,200 users 1913 min 1 services
27166.9k
user-min
INC-2839Loweu-west-1
Auth service token validation errors in EU
850 users 18 min 1 services
15.3k
user-min
INC-2838Mediumglobal
Web app slow page loads (LCP regression)
0 users 2723 min 1 services
0.0k
user-min
Reading these numbers
User-minutes affected = sum of (impacted users × incident duration in minutes) across all incidents. This is the most meaningful single metric for customer harm — use it to prioritize prevention work.