Active Incidents
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Active
Currently being worked
Critical
Tier-1 down or widespread
High
Significant degradation
Responders Engaged
Across all active
Checkout API elevated 5xx rate in us-east-1
Approximately 3% of checkout attempts in US-East are failing with a 500 error. Retry usually succeeds on second attempt.
Marcus Anderson: Posted public update: 'We are investigating elevated checkout failures in US-East. Some payment attempts may fail. Please retry.'
Billing invoice generation backlog
Invoice emails delayed by up to 6 hours. No financial impact. Payments continue to process normally.
Caleb Foster: Status changed to monitoring. Queue depth back under 1k.
Web app slow page loads (LCP regression)
No functional impact, but slower page loads affect SEO ranking and user experience.
Mei Lin: Identified: new hero image is 4.2MB. Need to add proper sizing + lazy loading.