Create Postmortem
Document the root cause, contributing factors, and lessons learned from a resolved incident.
Basics
Title and linked incident
Impact Summary
What happened, who was affected
From incident
Brief 18-minute window of elevated 401 errors. Users were prompted to re-authenticate. No data loss.
Root Cause
The underlying technical cause
Contributing Factors
Conditions that allowed the incident to occur or worsen
1
Author
Who is writing this postmortem
Summary
Review before saving
Title—
IncidentINC-2839
SeverityMedium
Factors0
AuthorMaya Okonkwo
Keep it blameless. Focus on systems and processes, not individuals. Assume everyone did the best they could with the information available.