ERR-4820
ConnectionTimeoutError: Redis connection timed out after 5000ms
UnresolvedConnectionTimeoutErrorproduction
ConnectionTimeoutError: Redis connection timed out after 5000ms
Service: api-gateway First seen: 7/1/2026, 10:30:00 PM Last seen: 7/2/2026, 5:50:00 AM Events: 184 Users: 0
#redis#timeout#production
Assignee
Unassigned
Stack Trace
Raw stack frames with file/line attribution
ConnectionTimeoutError1at RedisClient.connect (redis.js:88)2at getCache (cache.ts:24)3at fetchUser (user.ts:54)
Release Attribution
When this error first appeared
First seen release
v2.3.87/1/2026, 10:30:00 PM
Last seen release
v2.4.1-rc17/2/2026, 5:50:00 AM
Event Frequency
Events per hour over the last 14 hours
Top Affected Users
0 total
user1000@example.com16x
05:24 PM
user1003@example.com11x
05:17 PM
user1007@example.com8x
06:06 PM
user1005@example.com7x
05:09 PM
user1006@example.com6x
05:22 PM
user1002@example.com5x
05:37 PM
user1004@example.com3x
05:13 PM
user1001@example.com2x
06:05 PM
Recent Events
Last 6 raw event occurrences with environment metadata
Timestamp
Browser
OS
Release
URL
Aug 17, 06:06:59 PM
Chrome 126
macOS 14
v2.4.0/checkout/reviewAug 17, 06:02:59 PM
Safari 17
Windows 11
v2.4.0/checkout/reviewAug 17, 05:58:59 PM
Firefox 124
iOS 17
v2.4.0/checkout/reviewAug 17, 05:54:59 PM
Edge 126
Android 14
v2.4.0/checkout/reviewAug 17, 05:50:59 PM
Chrome 126
macOS 14
v2.4.0/checkout/reviewAug 17, 05:46:59 PM
Safari 17
Windows 11
v2.4.0/checkout/review