ERR-4820
ConnectionTimeoutError: Redis connection timed out after 5000ms
UnresolvedConnectionTimeoutErrorproduction
ConnectionTimeoutError: Redis connection timed out after 5000ms
Service: api-gateway First seen: 7/1/2026, 10:30:00 PM Last seen: 7/2/2026, 5:50:00 AM Events: 184 Users: 0
#redis#timeout#production
Assignee
Unassigned
Stack Trace
Raw stack frames with file/line attribution
ConnectionTimeoutError1at RedisClient.connect (redis.js:88)2at getCache (cache.ts:24)3at fetchUser (user.ts:54)
Release Attribution
When this error first appeared
First seen release
v2.3.87/1/2026, 10:30:00 PM
Last seen release
v2.4.1-rc17/2/2026, 5:50:00 AM
Event Frequency
Events per hour over the last 14 hours
Top Affected Users
0 total
user1000@example.com17x
03:33 PM
user1002@example.com14x
03:48 PM
user1001@example.com13x
03:21 PM
user1006@example.com11x
03:48 PM
user1007@example.com7x
03:26 PM
user1003@example.com5x
03:28 PM
user1004@example.com2x
03:19 PM
user1005@example.com1x
03:49 PM
Recent Events
Last 6 raw event occurrences with environment metadata
Timestamp
Browser
OS
Release
URL
Jul 3, 04:14:30 PM
Chrome 126
macOS 14
v2.4.0/checkout/reviewJul 3, 04:10:30 PM
Safari 17
Windows 11
v2.4.0/checkout/reviewJul 3, 04:06:30 PM
Firefox 124
iOS 17
v2.4.0/checkout/reviewJul 3, 04:02:30 PM
Edge 126
Android 14
v2.4.0/checkout/reviewJul 3, 03:58:30 PM
Chrome 126
macOS 14
v2.4.0/checkout/reviewJul 3, 03:54:30 PM
Safari 17
Windows 11
v2.4.0/checkout/review