ERR-4820
ConnectionTimeoutError: Redis connection timed out after 5000ms
UnresolvedConnectionTimeoutErrorproduction
ConnectionTimeoutError: Redis connection timed out after 5000ms
Service: api-gateway First seen: 7/1/2026, 10:30:00 PM Last seen: 7/2/2026, 5:50:00 AM Events: 184 Users: 0
#redis#timeout#production
Assignee
Unassigned
Stack Trace
Raw stack frames with file/line attribution
ConnectionTimeoutError1at RedisClient.connect (redis.js:88)2at getCache (cache.ts:24)3at fetchUser (user.ts:54)
Release Attribution
When this error first appeared
First seen release
v2.3.87/1/2026, 10:30:00 PM
Last seen release
v2.4.1-rc17/2/2026, 5:50:00 AM
Event Frequency
Events per hour over the last 14 hours
Top Affected Users
0 total
user1001@example.com17x
12:23 AM
user1007@example.com16x
12:32 AM
user1003@example.com15x
12:29 AM
user1002@example.com13x
12:14 AM
user1005@example.com9x
12:09 AM
user1004@example.com8x
12:35 AM
user1006@example.com7x
12:35 AM
user1000@example.com3x
12:06 AM
Recent Events
Last 6 raw event occurrences with environment metadata
Timestamp
Browser
OS
Release
URL
Oct 14, 12:53:26 AM
Chrome 126
macOS 14
v2.4.0/checkout/reviewOct 14, 12:49:26 AM
Safari 17
Windows 11
v2.4.0/checkout/reviewOct 14, 12:45:26 AM
Firefox 124
iOS 17
v2.4.0/checkout/reviewOct 14, 12:41:26 AM
Edge 126
Android 14
v2.4.0/checkout/reviewOct 14, 12:37:26 AM
Chrome 126
macOS 14
v2.4.0/checkout/reviewOct 14, 12:33:26 AM
Safari 17
Windows 11
v2.4.0/checkout/review