Runbooks

Checkout 3DS Timeout

Incident Responsecheckout-apicheckout-3ds-timeout

Operational runbook - 2 steps

Author

Marcus AndersonMarcus Anderson

Last Updated

2026-06-30

Views

211

Steps

2

Procedure

Follow each step in order. Mark complete as you proceed.

1

Inspect

Check the 3DS provider status page.

2

Fallback

If the provider is down, enable frictionless fallback via `checkout.fallback_3ds=true`.

2 steps total

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